08/01/20

Dear Valued Client,

In an effort to reduce the impact of COVID-19 on our community and protect our staff while continuing to provide medical care for your pets, we ask that you take note of some changes in our service until further notice:

  • We are prioritizing care for any ill, sick, injured, or painful pets.
  • We are providing routine wellness/vaccine visits with veterinarians.
  • We are unable to schedule routine tech appointments, such as nail trims.
  • We are not accepting new clients.
  • We will be admitting patients form the parking lot, please call us when you are here.
  • DO NOT leave while we have your pet in building.
  • Our available parking spots are numbered 1-9, this allows us to assist you better and faster.
  • Allow 1-2 hours for medication/food/supply pickups.
  • Allow 24-48 hours to email/fax any vaccine certificates/invoices/etc.
  • If your pet is needing weighed for preventative, call ahead so we can schedule a time to ensure we have someone available.
  • Only staff members are allowed in the clinic.
  • If you are having trouble getting a hold of us via phone, come knock on our door and we’ll assist you further.

If you are unwell or have flu-like symptoms please stay home and have someone else bring your pet.

We will be continuing to disinfect regularly and practice social distancing.

Thank you for continuing to trust us in providing care for your pets.

 


06/03/20
Hello all,
 
A little refresher for our clients: we are still operating with the same covid-19 protocol. We’re continuing with our curb-side approach and seeing mainly sick/non-routine appointments, but there will be an exception for the Rabies vaccine since that is a legally required vaccine. Other vaccines and routine tech appointments will still be postponed until further notice and, unfortunately, are still unable to take new clients.
 
We please ask that you allow 24 hours for online medication refill request and emailing receipts/blood work/etc.
If you are needing same day, in clinic medication refills/food allow 1-2 hours while we prepare those for pick up, please.
 
Thank you all for being so patient with us during this uncertain time and we hope to resume normal business soon.
 
Stay safe everyone.

04/29/20

We would like to thank all of our wonderful clients for their continued patience and cooperation during these challenging times. Despite the fact that the situation is rapidly changing, we are striving to provide excellent care while protecting our staff and clients from COVID-19 exposure as much as possible.

We feel that it is best for our clients to stay in their vehicles when they arrive, whether it be for an appointment for picking up products. We are asking clients to call on arrival. A staff member will come out, gather some medical information, and escort your pet inside for their exam. Likewise, a staff member will deliver medications and food supplies to your vehicle
Payment can be made over the phone and receipts can be emailed. We can also email bloodwork, reports, vaccine certificates, or post-surgical information.

Please be patience as you try to make phone contact, as our lines are often busy. We are updating our voice message capacity so that you can more easily leave a message. You may also email us at animalkingdom@southlsope.net. We will respond to phone messages and emails as promptly as possible.

The front door will remained locked to limit the number of people in our waiting area. If you are having trouble with our phone system, you may knock on the door and a staff member will assist you with instructions.

In order to accommodate these appointment procedures we have reduced our appointment availability. We will not be scheduling routine technician appointments for the near future. Unfortunately, we will not be accepting new clients at this time.

Please continue to check our Facebook and website for updates on our COVID-19 protocols. Updates will be posted as needed.


04/22/20

Happy Earth Day!

Mid-week update here at the “Kingdom”:

We are still open and here to see sick/emergency appointments. Routine/New client appointments are still being postponed.
There have been some calls recently about donations and we are not able to take those at this time.

We truly appreciate all the kind words and praise from of all you during this time!


04/08/20

Midweek Update:

What about that hail last night?! Hoping everyone made it through with no/minimal damage.
We wanted to reinforce our protocol that when you arrive for your scheduled appointment do not leave while we have your pet inside. Please, remain in your vehicle and we will bring your pet out when we are finished with the exam.
Until this pandemic is clear we are only accepting credit cards over the phone. For the safety of our staff we would prefer to not handle money or checks.

Thank you everyone for your continuing support and understanding.


04/01/20

Mid-Week Update:

What interesting weather we are having! Spring in upon us!

We have clients who use human pharmacies/online pharmacies to get their medications/preventatives filled and during this Pandemic there has been an increase of requests each day. We ask clients that are getting products filled allow us 24 hours to get those processed. We promise we are trying to get them approved and sent back as soon as possible.

Have a great and safe Wednesday!


03/30/20

MONDAY UPDATE:

We hope everyone had a safe and “social distancing” weekend. Thank goodness we are finally getting some sunshine!

As of today we will not be scheduling routine doctor and technician appointments (for example: wellness exams, vaccinations, nail trims, heart worm tests) for the near future.

We apologies for any inconvenience this may cause.

Also, be on the look out for possible “How-to” videos on our Youtube channel! We’ll announce more at a later date! Stay tuned,safe, and healthy!


03/28/20

We would like to thank all of our wonderful clients for their continued patience and cooperation during these challenging times. Despite the fact that the situation is rapidly changing, we are striving to provide excellent care while protecting our staff and clients from COVID-19 exposure as much as possible.

We feel that it is best for our clients to stay in their vehicles when they arrive, whether it be for an appointment for picking up products. We are asking clients to call on arrival. A staff member will come out, gather some medical information, and escort your pet inside for their exam. Likewise, a staff member will deliver medications and food supplies to your vehicle
Payment can be made over the phone and receipts can be emailed. We can also email bloodwork, reports, vaccine certificates, or post-surgical information.

Please be patience as you try to make phone contact, as our lines are often busy. We are updating our voice message capacity so that you can more easily leave a message. You may also email us at animalkingdom@southlsope.net. We will respond to phone messages and emails as promptly as possible.

The front door will remained locked to limit the number of people in our waiting area. If you are having trouble with our phone system, you may knock on the door and a staff member will assist you with instructions.

In order to accommodate these appointment procedures we have reduced our appointment availability. We will not be scheduling routine technician appointments for the near future. Unfortunately, we will not be accepting new clients at this time.

Please continue to check our Facebook and website for updates on our COVID-19 protocols. Updates will be posted as needed.


03/27/20

END OF WEEK UPDATE:
We are open with modified procedures to limit person to person contact.
We have locked the door to limit the number of people in the waiting room.
Please call us at 626-2999. We will let you know when your appointment is called, or we will deliver medications your vehicle.
If our phone lines are busy, you may knock on the door and a staff member will provide further instructions.
Thank you for your patience during these challenging times.
Staff of AKVCC


03/25/20

Mid-Week update:
We are seeing more and more requests from clients requesting larger quantities of products such as food, medications, and preventatives to stock up during this Pandemic. Due to our limited stock we will have to have a limit on quantities purchased. If you’re wanting more than usual quantity of products we are directing clients to our online store, animalkingdomvet.vetsfirstchoice.com.

We are trying to do mostly curb side assistance for appointments and product pick up but if you are coming into the building please have only one family member/friend come in at a time so we can continue practicing social distancing.

We greatly appreciate everyone’s understanding and patience during this trying time!

We hope everyone is staying safe and healthy!


03/23/20

Monday update:

Our “curb side” approach has been quite a hit and keeping us busy!

With our new protocol in place there’s been an increase in call volume, if you can’t get through via phone our email is closely monitored and it’s a great tool to use to send photos and videos.

Note:
We are only making sick appointments at this time. For those who have a routine appointment scheduled already we will still see you but we are not taking new routine appointments. If your furry friends need routine care, stay tuned to our website and Facebook for updates.


03/20/20

Download COVID-19 Guidelines

COVID-19 Guidelines:
Like everyone, we have been closely monitoring the ever-developing threat of the
coronavirus (COVID-19) in the United States and in our local area. Until local health
recommendations change, we will maintain our usual business hours. We have developed some
guidelines and procedures to help keep our staff and clients safe as we interact together in
caring for our pets:

  • We have increased our cleaning and sanitizing practices in all areas of the clinic. We
    have hand sanitizer available on the front counters for client and staff use.
  • We ask that you call us when you arrive in the parking lot and we will advise you when
    your appointment time is called. You will have the option to remain in your vehicle
    (we’ll come out and escort your pet inside), or wait in the lobby during your pet’s visit.
  • We want to observe “social distancing” in our lobby and will try to limit the number of
    clients to two or three at a time. We ask that only one person accompany the pet into
    the clinic. We will have you wait in the lobby area or in your vehicle while we are
    examining your pet. A staff member will assist with holding the pet for the exam and
    procedures.
  • We will offer curbside delivery of medication, supplies, and food and can take payment
    over the phone. We can email receipts as requested. Please update your email address
    as necessary.
  • Medications can also be ordered through our online pharmacy. Check the pharmacy link
    on our website at www.akvcc.com , or this direct link:
    https://animalkingdomvet.vetsfirstchoice.com)
  • We are happy to review photos or videos of your pet. Please email them to us at
    animalkingdom@southslope.net
  • Our staff has been instructed to stay home if they are sick. If you are not feeling well, do
    not come into the clinic. Please reschedule your appointment or have a friend or
    another family member bring in the pet.

There is no indication at this time that dogs and cats are susceptible to the coronavirus
and little evidence that they can serve as reservoirs or carriers of the virus.

We appreciate your cooperation with us as we work through these challenging times.
We will continue to send updates by emails and social media.

Please contact us at 319-626-2999 if you have any questions or concerns on this.